Resume
Experience
2012-2022
Training Supervisor
Petra English Tutorial Online
Philippines
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Tracked training progress
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Developed new strategies and plans for an improved learning experience.
2 0 1 6 - 2 0 2 2
Team Leader
Petra English Tutorial Online
Philippines
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Monitored team performance, motivated team members to deliver their best in class
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Provided coaching and identified training needs
2012-2022
ESL Teacher
Petra English Tutorial Online
Philippines
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Improved the students’ overall English communication skills by analyzing each student's needs and recommending the most suitable teaching material.
2011
Customer Service Representative
TeleTech
Philippines
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Managed large amounts of incoming phone calls
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Handled customer complaints (billing, technical, account problems, and etc.) and provided appropriate solutions and alternatives within the time limits
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Communicated sales promotions to customers such as plan upgrade, plan renewal, and buying a new phone.
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Processed payment, set-up new accounts, account changes
Professional skillset
Communications
Social Media Management and Marketing
Administrative Assistance
Training and Leadership
Languages
Filipino (Native_
English (Proficient)